I am a user of HP Gas. The local dealer is Maruthi enterprises at Karkala. The office phone is 08258-230677, The ph number of the manager-08258-232977.
Problem: Not supplying the cylinder in time, more severe during last two months.
Details: My consumer number is 616752. The date of previous cylinder delivery -Feb 19. I had booked a new cylinder on 28-02. I was told that my booking number as 1573. I reminded them once again, on 11-03. The clerk told me that the cylinder will be delivered in the following week. I contacted the manager and reminded him the irregularities happened in the previois week (details below). He promised me that, the cylinder will be supplied in the following week. Very next day HP gas cylinder delivery truck had passed in front of our house, without stopping in front of house.
On 18-03, I again contacted the office and the lady who received the phone told me that the cylinder will be given in the next week, may be before wednesday (23-03-11). I called the manager once again and reminded him that 30 days after previous delivery will be over on 19th march. He said that by Mondey the cylinder will be delivered. I told him that our family has small kids and school going kids. In the event of gas getting over whether the cylinder will be replaced, if I come to their office personally. He replied in negative.
Previous case: January 10, the cylinder was delivered. There was no delivery to house. Their truck had passed in front of the house atleast 4 times after the gas was booked. Everytime when we called the office, the clerk will respond saying that it will be delivered within next 2-3 days. It did not happen and on 19th feb (after 39 days), the cylinder became empty and still the clerk was not ready to give replacement (even I was ready to shift the cylinder). Then I requested the manager and after a long discussion he agreed to give a new cylinder. I personally went and got my cylinder replaced. This time the manager says he will not give a replacement even if second cylinders becomes empty.
It looks agencies are taking the customers for a ride.
Udaya Bhat
[email protected]
94800 55475
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