Dear Sir,
I am sijukrishnan from muvattupuzha, kerala. I registered a complaint regarding my ifb elena washing machine and the complaint number is 8038309 on 10.1.12.Nobody attended the complaint till 17.1.11.The complaint was attended by the ifb customer service unit at muvattupuzha run by Mr. SANAL (Mob. no.9048306575). At first he was not ready to give onsite support. After repeated request in customer service centre, he came to my home with an old drum in his hand for replacing the existing one. The covers of the drum were not with him and he was claiming that the drum is new but it was actually covered with soap powder and rust in some place. So i called customer care again and they gave the number of Mr. Bastin (9388925911) but he was supporting Mr. Sanal. I asked him why the covers of the droms were removed earlier but he has no answer. He was even not ready to inspect the drum and instead he wea simply supporting Mr. Sanal... I can simply get it corrected in a local shop for Rs. but i preffered genuine parts from IFB... But due to thus very poor customer support, i will never buy or recommend any IFB product in furure.
thanks regads,
siju krishnan
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