Big Bazaar
Warrenty issues

I purchASED a hiking bag from Big Bazar Kolhapur on 15th Jan, on its first use on 17th the bag tore away through side stitches and its belt attachments at top. When I contacted local consumer care dept at the store and was told the bag has no garrenty n warrenty. The worse part is they did not even offered to repair it instead kept me waiting at baggage counter for half hour just to tell they dont have any responsibility and that too in an insulting way.