Our whirl pool refrigerator (Model: FF 350L: Product id:12763 350L ICE M ELITE) purchased on 3..10.. is not functioning from 17th April. We informed our near by customer service centre (AGS home care, Near IOB, MC Road, Kuttor, Thiruvalla). The service personnel inspected and found its compressor (Compressor No. TP10HF225259502F0303) was out of order. Since the compressor warranty has not expired, he guaranteed to rectify it within two three days. But even after 3 weeks, the problem is not solved. We were continuously contacting them about its status. Its compressor was Brazilian make, and service centre people are now trying to replace it with an Indian make compressor, for which they say some of the boards (like defrosting circuit board) all require to be changed. We exactly require a Brazilian make compressor itself, for which warranty was assured by whirl pool. Kindly consider these factors and find a solution for our problem at the earliest.
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