Sir,
Kind attention is invited in the following complaint. Please go through it and give a solution to my issue.
Thank you.
With regards.
Suresh Babu. S
.Fwd: Re: Fw: Complaint regarding the irresponsible behavior of your LG customer careunit...
23 Feb 10 18:45:39
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"lgservice"
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Me» Sir, I again forwarding the details... (8 Days Ago)
Me» Original message From: Suresh babu... (11 Days Ago)
Me» Sir, My issue is not settled till t... (11 Days Ago)
Me» Sir, Pls find the attached document... (15 Days Ago)
COCITAsi» Dear Sir, Pls provide the pur... (18 Days Ago)
To: "lgservice"
2 attachments - 2.jpg, 1.jpg,
Sir,
Once again i request your kind attention. My case is still pending with you. I have not received even a satisfactory reply from your part. I personally
contacted Mr. Sibu. V.B, C.S I T, Cochin by phone several time and he agreed me that the product will replace at the earliest. I have furnished all details he requested..Now i lost all my patience. So i decided to fight legally.
Hence, take this as notice from me. I will give you one week time to settle
my case. Otherwise i will take legal step against the company.
Thank you
with regards,
Suresh babu.s
&&&- Original message &&&-
From: Suresh babu< [email protected] >
Date: 15 Feb 10 17:34:06
Subject: Fwd: Re: Fw: Complaint regarding the irresponsible behavior of your customer careunit...
To: [email protected]
Sir,
I again forwarding the details for your perusal and early disposal my grievances. Model NO: M227WA, Serial NO:006913.
With regards,
Thank you.
SURESH BABU.S.
Mob;No;9495464831.
&&&- Original message &&&-
From: Suresh babu< [email protected] >
Date: 12 Feb 10 13:07:09
Subject: Fwd: Re: Fw: Complaint regarding the irresponsible behavior of your customer careunit...
To: "lgservice"
&&&- Original message &&&-
From: Suresh babu< [email protected] >
Date: 12 Feb 10 12:56:03
Subject: Fwd: Re: Fw: Complaint regarding the irresponsible behavior of your customer careunit...
To: [email protected]
Sir,
My issue is not settled till this date. Pls give necessary direction.
Thank you,
With regards,
Suresh babu.s
&&&- Original message &&&-
From: Suresh babu< [email protected] >
Date: 08 Feb 10 21:48:31
Subject: Re: Fw: Complaint regarding the irresponsible behavior of your customer careunit...
To: "[email protected]"
Sir,
Pls find the attached documents requested. Expect an early redressal of my complaint.
Thank you,
Suresh Babu. S
&&&- Original message &&&-
From: [email protected]< [email protected] >
Date: 05 Feb 10 09:45:17
Subject: Fw: Complaint regarding the irresponsible behavior of your customer care unit...
To: [email protected]
Dear Sir,
Pls provide the purchase copy, we will replace the product at the earliest.
Thanks & Regards,
Sibu V.B
CS - IT, Cochin.
Mob : 9846299714.
&-- Forwarded by LG Service/CS/NOIDA/LGE/IN on 01/22 03:22 PM &--
"Suresh babu"
01/21 07:09 PM
Please respond to
"Suresh babu"
To
[email protected]
cc
Subject
Complaint regarding the irresponsible behaviour of your customer care unit...
Dear sir,
I Suresh Babu, had bought a lg lcd¢¢¢¢¢¢¢â‚¬Å¡¬â€¦¡¬¢¢â€š¬¦¡¬¢¢¢¢¢¢â‚¬Å¡¬â€¦¡¬¢¢â€š¬¦¾¢ monitor TV¢¢¢¢¢¢¢â‚¬Å¡¬â€¦¡¬¢¢â€š¬¦¡¬ model no-M227WA on 23 /09 from S.B.V Agencies Market Junction, Omalloor, Pathanamthi tta, Kerala, Ph no-0468-2352182, 2350182.After 1 month of purchasing the TV, it was not working properly.
I contacted our dealer and your customer care. Even after contacting them several times they failed to respond. After my repeated request, two technicians were sent. They told me that there was some problem with the tuner of the TV and it has to be changed They told that this is a new product and the parts are not available here. They also told me that they have to take the parts required from Chennai and it will take two Weeks time.
After two weeks I again contacted and they came to my place with a tuner for repairing the set. But they found that the it was not suitable for this model. They told me that they will follow up and as soon as possible. But till today there was no response from those people even after my repeated request. Some of my request ids are S9CC0502417 dated 05/12, S9CC1500440 dated 15/12, C1012004704 dated 20/12 etc. Today two technicians came with the motherboard, but it was worse than the one we have with us.
I am totally frustrated and exhausted by this sort of irresponsible and irritable behavior of your technicians..The dealer even insist me on getting other brands. You make big promises about the Quality Charter, your customer services, responses and quality products and even the 6 sigma's. So at the end I request that you follow up my complaint as soon as possible and settle the issue.
With regards
Suresh Babu.
Dear lgservice! Get Yourself a cool, short @in.com Email ID now!
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