Dear Sir/Madam,
I am Manikanthan Raman. I
Summary of problem:
Purchased on 5th FEB
1. Camera problem (phone getting hung when using camera). with in 3days of purchase.
sent to repair on 12th FEBto delhi came back on 19th feb.
2. Speaker problem on 25th and Head set problem. NOKIA CARE cant open phone, they have aggrement with NOkia. so had to wait untill 19 MAR.
3. Again sent to Delhi as told to some board problem. Received on 28 mar. Phone working fine with head set of other phone but not working fine with the head set i received with mobile. At the same time my head set working fine with other phone.
Kindly help me
Illustration:
bought a NOKIA E72 Phone in the first week of FEB. On the third day i faced problem of my phone getting HANG when using CAMERA. Phone was shown to MOBILE STORE from where i bought the phone but they were not ready to support and asked to go to NOKIA CARE. NOKIA CARE accepted that it is a HARDWARE problem. I submitted my phone on 12th of FEB @ NOKIA CARE, FC Road, Pune Branch. I received the Phone on 19th of FEB. In the next week i again came across the problem that OTHER PARTY CANT LISTEN TO MY PHONE VOICE IF I USE HEAD PHONE BUT I CAN LISTEN TO HIS VOICE & I CAN LISTEN TO RADIO STATION BUT CANT CHANGE THE CHANNEL. ALSO, MY SPEAKER OF PHONE WAS HAVING DISTORTED SOUND WITH THE INCOMING CALL.When shown the phone to NOKIA CARE again they are telling that again need to send to DELHI.
It is very disturbing to me. After buying phone worth 18000 if i come across three problem in 1.5 months then i am asking for replacement.
I am asking for REPLACEMENT, but according to the NOKIA CARE it has to be sent to DELHI and they will only decide REPLACEMENT OR REPAIR. It is shame full for NOKIA.
I received phone yesterday now phone is working fine with other head set (other then i received with phone) but my head set which is not working with my phone is working fine with other phone.
it is very bad from NOKIA side
Now also there is difference between Nokia care and MOBILE STORE, JM ROAD PUNE. i m getting harrased
Regards,
Manikanthan Raman
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