I am enclosing herewith a POD through which I have sent a courier to Mangalore on 14th January. The courier was sent to my aunt at the following address which is in heart of Managalore city:
Mrs. Florine D Souza
Casa De Maria,
Souza Lane,
Kadri,
Mangalore 575 003
Tel: 0824 2221353
I had sent some urgent photographs of my young daughter. They were not the ordinary photo’s they were called portfolio snaps which costed me Rs.350 per each snap and I had sent about 6 snaps in this envelop. This was sent through Ondot courier. Every day I am making about 10 calls to them to find out the status of this courier for which I am not getting any proper response. Today after trying every day finally the Manager spoke to me which is very disturbing. He says he has given it to 3rd party and that 3rd party person is not responding on phone. Not only mine but many other courier packets are missing. I have to wait for 2 days more and if not delivered I have to take it as ‘IT IS LOST IN THE TRANSIT” .
Earlier they gave the example as Makara Sankranti, then they said it was fog. Now they are saying I have to forget the envelop and think it is lost. I have paid for the courier to take it and how can I think it is lost? Is this the way they have to talk to a customer?
Please help me to find this parcel as it contains very important photographs of my young daughter if gone into wrong hands any one can play with it which is very disturbing feeling for a mother.
I need your help desperately if need be I can be contacted on my mobile No: 9819730909. I am ready to provide you any further clarifications that you might need in this case.
Desperately waiting for a favourable response from you.
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