I am extremely disappointed with your Reliance Fresh services and availability of stock.
There was a full page advertisement in Delhi Times, Times of India this weekend with the Maha Shivratri Offers.
It displayed an offer on Pampers Diapers Medium Size 20 Pack at a discounted price of Rs. 139 against an MRP of Rs. 195.
There were a list of outlets mentioned at the bottom of the page where this offer was available. I was planning to buy 5 such packs @ Rs. 139 each, which meant 100 diapers.
From the day this advertisement got published, I and my wife are running pillar to post to grab this offer, but unfortunately for complete 3 days, this stock didn't even reach your stores. I confirmed the same from Janakpuri 2 outlets and 1 outlet in Fateh Nagar and 1 outlet in Tilak Nagar in New Delhi.
I kept calling them daily, personally visited them and the stock hadn't reached the stores.
This is highly disappointing and I am shocked to see this kind of services from a brand like Reliance.
A full page advertisement is put in a well known newspaper with an offer valid for 3 days and then the stock is not even available in market for customers to buy. Very poor supply chain management.
They have definitely lost a customer here, which in turn means a lot more customers lost thru' bad word of mouth spread through me. And they are not even aware how many more would have faced this inconvenience and haven't reported. These customers would have just switched to the competition without Reliance even knowing about it.
Thank you for delivering me this negative moment of truth.
Your ex-customer.
Vivek Mahindru.
9810299376
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