Respected Sir,
I am a customer of your Mobile service more than three year & My No is 9898566688 which connection I can use only for Mobile Internet Service. But on 26Th Jan My this Internet service was shutdown by Co & I believe that in Jamanagar Municipal Co. State Gujarat has cut off cable of Company's Mobile Tower due Problem With Local Municipal Co. So i can not complain in Company's customer care center.
But after three day i contact to customer care center where in charge reply me that my this Mobile Internet service will discontinue due to Minus Rs 10/- Balance in my account. when i reply him that which way my account balance is became in Minus Amount at that time call center call receiver reply me that you have activate F.M.Radio Mirchi Service in this Connection so his Charge rs 10/- for 7 day's debited in your account so i reply him that I have receive a SMS from Co. that this service was free of Coast then why you have debited amount from my account so she reply me that you have receive a call which charges was debited so i reply she that Incoming call charges is free of coast if it is not out of state & i have receive only a Company's Service Call which is not chargeable.
So she has connect my call with his senior officer who accepted my details & Offer me to Credited my service Day's for more Fifteen Day's. Which show's that this Company will debited any amount at any time on any Reason if customer complain about this Issue they are allready to ready to Credited any Amount or Service. It show's that Co.is not reply actual details which is prove that Co.has Illegally debited amount from my account
So i have decided to change Operator & I have Log in my Mobile No in TRAI Portability Facility Next day I receive a call from co. officer who will accepted all things & ready to Credited Internet Service Day in my account.
Yesterday on 2nd Feb at evening time i receive Co. Service SMS Showing that Co.has debited Rs 10/- For F.M.Radio Mirchi. & Deactivated my Mobile No so i can not complain in customer care Center without Recharge my Account. So i Try to Recharge my Account but due to deactivated my Mobile No it is not Possible.
so i have Doubt that i can not get Benefit of My No Portability facility Due to deactivated my this Mobile No.
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