To, Dt. 9/12 M/s L.G INDIA LIMITED /AIRTEL DIGITAL TV
Dear Sir,
SUBJECT: CLASSIC CASE OF CHEATING BY LG DEALER IN THE NAME OF PROVIDING FREE AIRTEL DIGITAL TV CONNECTION.
For the last so many years, l alongwith my two elder brothers have always patronised LG products. Reposing our unabated trust naturally, this time too, on the occasion of Diwali festival one LED 3D TV (32/LW4500) For Rs.46, 500/- vide bill no. B-1187 dt. 25/10 in the name of Sri SANJIVE KUMAR CHHABRA R/O 57-A Sarabha nagar extn., ldh and one LCD TV (42/LK450) for Rs.43, 500/- vide bill no. R-0029 dt. 25/10 in the name of RAJIVE CHHABRA R/O 56-A Sarabha nagar extn., Ldh were purchased from L.G SHOPPEE (M/S RAM KUMAR AJAY KUMAR) at Malhar Road, Ludhiana. But extremely regret to inform you the sad experience meted out to me this time at the hands of your dealer subsequent to the purchase deal.
Sir, the purchase were under the scheme to be provided by the dealer with AIRTEL DIGITAL TV CONNECTION worth Rs.999/- along with 4 months free subscription to channels with every set of purchase. In this regard we were along provided with 2 NOS. ACTIVATION KIT with SR. NO’S 3302104000751705 & 3302104000751715 . The dealer also intimated us that the AIRTEL people have been intimated in this regard and in the next 24 hours, both the digitial tv connection would be activated at our place along with the 4 months free subscription; which never happened. Repeated requests could get us only 1 NOS. AIRTEL CONNECTION INSTALLED after 15 days but with no free subscription to the channels, which is sheer CHEATING on the part of the LG dealer.
Repeated requests have been directly made to AIRTEL DEALER in lUDHIANA, to provide with the committed facility but in vain. What is more disgusting, to add to the fuel to the fury, the staffs at the AIRTEL DIGITAL DEALERSHIPS AT LUDHIANA viz. Miss JASSI (0161-4656789), MR. SAINI (081467-00129), UNNAMED (098141-77778) and MR.HANDA (081464-00124) used VERY ABUSIVE, FILTHY AND THREATENING LANGUAGE against us. They even threatened to remove all the equipments of the One set provided, if we insist for our just and right claim. They even asked for recharging the connection before even installing and activating the set at our premises.
WHAT WAS MORE ASTONISHING THAT THE LG DEALER WAS GIVING DEAF EARS TO THE ENTIRE EPISODE. One could clearly make out the nexus between the both dealers and their CLASSIC way of cheating customers in the name of freebee’s. My offer to the LG DEALER to reimburse the connection amount so that we could opt for some other connection was turned down straight away and under no circumstances he was willing to do so. Sir, this unholy nexus between your LG DEALER and the AIRTEL DEALER which will have most damaging effect upon your business in the long run.
Also, my strong suggestions to the LG MANAGEMENT that this unscrupulous dealer should be immediately shown the door and STRIPPED OF THE DEALERSHIP to save yourself from the negative effect upon your furture business. The AIRTEL MANAGEMENT too is no exception in this regard. Stern and expeditous action is necessary against BOTH THE DEALERS who dare to use most unbecoming and harsh language against the customers.
The copy of this letter is being forwarded to the MINISTRY OF INFORMATION AND BROADCASTING for serious action against AIRTEL DIGITAL TV . Also I would like to assure you that I would go to any length to get justice.
Thanking You,
SANDEEP CHHABRA (098140-43991) SANJIVE KUMAR CHHABRA (098551-87463) RAJIVE CHHABRA (098554-80743)
R/O 56-57A, SARABHA NAGAR EXTN, PAKHOWAL ROAD, CHHABRA COLONY, LUDHIANA
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