I booked a product named as FITNESS PUMP on 28.05.2011 after watching an advertisement on T.V. The order of my booking number is 1904296. I collected the aforesaid product from the post office on 07.06.2011 and paid Rs. 4614/- but when I opened the parcel and found the left handle of the product was defective and was not in a position to connect the machine, for its functioning. The plastic connector of the said machine was completely damaged. I made complaint to the customer care center through my mobile number 9872482609, immediately on 7.6.2011 at your customer care telephone number 02240989529. I was told that I should send the damaged part of the product to them and the same will be replaced. I sent the defective part of the product on 08.06.2011 by paying Rs. 100/- as the postage charges. I booked a new product, which should be accurate in its function. The product which has been received by me was not working at all, due to aforesaid major defect. I was supplied a second hand defective product through a parcel. The product which was supplied to me was not according to the status as shown in the advertisement by them. I have made more than 50 calls to the Customer Service Agents but till today no action has been taken on my various complaints and they have not told me how to get the money back. The CSA has failed to replace the defective part of the machine uptill now and I have sent mails on their e-mail [email protected] and [email protected] more than 20 times but there is no reply from there. I requested to refund my amount of Rs. 5000/-, which was spent by me for getting the product. I was insisted to send the whole parts of the product and told that only. Rs.3, 999./- will be refunded. I submitted before your CSA that I have been mentally and physically harassed by supplying defective product and I was deprived to avail the facility of exercise than why should I suffer the loss without of any my fault. The postal authority had charged Rs.4614/- at the time of delivery of delivery of the product including postage charges. I have not received any confirmation from them, to enable me for sending the product to them, for refunding my whole amount, which I had spent. The CSA is not attending my calls properly and disconnecting the same after talking few minutes. It is a clear cut unfair trade practice on their part, while supplying defective piece of product, to earn money from consumer. I was eagerly waiting for the delivery of the aforesaid product from the date of booking but when I brought the delivery of product into my house, it was found damaged as explained above. I sent the defective part of the product as per the instructions of your CSA but failed to replace the same up till now. Till now no action has been taken on my complaints, for refunding my whole amount, which had been spent by me. Needless to mention here that I could not use the product, due to major defect and nor the same was replaced by the Company. This whole concept clears that how these companies are cheating the trust of the customers and harrassing them and cheating them.
Thanking You,
Your Faithfully,
Vishal Gautam,
S/O:- Mr. R.K. Gautam,
Advocate,
Mob.- 09872482609,
#1460, Sector-61,
Chandigarh.
0 comments