Kind att: MANAGEMENT
SUBJECT: - COMPLAINTS AGAINST NEW DELHI FITNESS FIRST BRANCH MANAGER MS DEEPIKA DUGLANI
I am Samir Whig, I am 06 months old member in fitness first working out in new Delhi connaught place branch, member ship no is 1010862,
Today morning that is 8 th December after my workout I went to reception to change my card as your policy you take genuine cards and give us duplicate cards with towels, when I asked my original card ms NILOFAR ALI, who was in front desk asked me where is my used towel, I told her that I left that towel in the changing room as I forget to bring, she said go and bring back that towel from changing room, after listening this I was quite surprised and shocked as she told me go and bring your towel other wise I will not give your card back, I was totally insulted by listing this statement so I told her that you call your manager,
I stood there for good 12 – 15 minutes as Ms DEEPIKA DUGLANI came started shouting at me the way I even don’t shout at my servants and she told me that you have to bring your towel back, after listening these words from the manager I was again shocked and I told her that ok as you have insulted me so I will not come form tomorrow to your gym she said fine I am canceling your member ship immediately and I will not refund your single money, then I asked her that can I know your seniors or your MD name and phone number she said I will not give you,
She was so rude that I cant explain you in words as she made a big scene in the reception and lot of members were standing there and she insulted me again and again and gestures which she made was that I am begging from her for any thing,
I go to many places as you can see my profile my money goes to you by AMERICAN EXPRESS CARD and I only come 7 -8 day s in a month and never talk to any person for any freezing or any discounts without knowing my profile she just shouted at me like I am working for her and after humiliation I told her that you can see my bag if you thing that towel is with me but how can you tell your client to go back and bring back towels from changing room.
After your general manager Mr Swapnil sawant your general manager came in between and he is quite experience and I think he knows the duties of the general manager which I think ms DEEPIKA IS LACKING, he told me lets go inside and talk, that is the right approach of a manger, if manager will also start fighting then manager is not managing the show then she is spoiling the show because manger is called to settle things not to provoke more fights and make the scene more worst,
Ms deepika told me in front of mr sawant that I threw membership card on her and then she told me that there is camera recoding going on, but she forgot that camera is recording her also and if she really means that camera recording is going on then I request you to see all recording and call me there and see what a behavior your Manager ms deepika has got with clients, and you can also see that her statement in front of general manager is all lies because I never throwed any card on any one
This is my genuine feed back which I want to send to all branches of fitness first all over the world and India so if there is any person in fitness first world wide who is bother about the brand will talk to me in details about this
NOTE :- I am putting this complaints in BLAGGER .com
Thanks & regards
Sameer whig
Director
Samaara International Tour & Travels { IATA / TAFI /TAAI/ IATO /PATA FFMC / IA }
TELE : 91-9810062067
OFFICE : 91-11 4556 4556 { 50 LINES }
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