I had purchased an airtel student pack connection through my brother Vijay Karthik nearly 2 months ago, for my new Nokia 6230 i. I was so eager to explore the various value added services compatible in my new mobile. So, I requested the airtel customer care (my service providers) for the activation of my GPRS facility, almost a month ago. I was repeatedly told that it would be activated within 24 hours, whereas nothing has happened in the last 30days *24 = 720 hours.
I have called more a dozen times and have spoken to as many customer care representatives too. But I must confess that only my calls were attended to and not my requests. (I wonder whether this is part of the training programme of the airtel customer care forum, to effectively mock helpless customers like us.)
Now after the first few calls that were obviously ignored, i was more persistent requesting for details of the actual procedure. I was informed by your customer care rep. Karthik of Chennai that I have to type MASALA in caps. and send sms to 646, which I have done several times. I only receive a message thanking me and promising some settings shortly, but nothing happens thereafter. Then he tells me that my request is already activated and all that must happen is just receive the settings, which he said would happen in 24 hours (of course - standard - right?). But I must tell u i have spent another 24 *25 days = 600 hours but nothing has happened as yet. Well, this Karthik, ur rep. was also making it very obvious that he was annoyed with my repeated requests and was more than harsh in his language. (Of course they are tyrained to be so... one wonders. May be he expected me to keep my mouth shut like the many other helpless victims such as me.) He also gave a promise / word saying that everything would be ok within 24 hours, failing which I can reach him anytime. But that has not happened. Neither have i got what I asked for nor was i able to get him on the line (obviously he was avoiding me).
Now I have also made as many requests for a reference no. or a complaint no., something that would give me a hold, for me to follow up on the service that appears wanting regarding my requests. But i am never given any such a thing. All i hear is the same crap of 24 hours. They know as well as i do, that once they have seen my call through, They are scot free. I am not going to get them on the line the next time. Its going to be somebody else. Thats the probability. So, its just passing the ball to someone else so that they face the responsibility or they do the same passing game, for who cares for the customer around here. I have spoken to Farhat of chennai after my ordeal with Karthik. All these people are from Chennai. She even promised to send me a mail and took my e- mail id regarding my status. Its a week and half now and I am still waiting for her mail cause i am so stupid, right?
Well after Farhat came Rajkumar. I remember all these people so well cause thats what they put me through. Finally it was Ram this morning. He really made me go over the edge, with his same indifferent attitude, plus a bonus of being either too dumb to understand my request or was probably playing too smart to make me give up on him. This fellow even had the audacity to be snobbish and reveal the true attitude, that he or none of them really cares for the customer. His logic is simple, but unappreciative. If i had called for one whole month, i must still be capable of making one more call tomorrow. Well, if this kind of statement is what u call logic and care and help, I say the whole damn thing is that u r running is a zoo and what u really do tot he customer is fraudulence and injustice. Ur system and the ones I have mentioned about, have duped me of my money, my faith, belief, respect and peace of mind. Well, since its Airtel - express yourself, I thought it would be no harm to really express myself to whoever is out there to listen. Well when i asked for the supervisor of the customer care reps. to register the complaint, i was not given access and this raj Kumar as usual made the same promise of 24 hours and hung up on me.
Am i happy to be a customer of Airtel. You guess. We have 4 airtel connections, 2 reliance, 1 hutch, 1 tata indicom walky and VSNL broadband network in our house. Now I am sure there is going to be some serious alterations with the first 4 connections. May be u really don't care losing 4 connections cuase u have a huge customer base right. But I am sure u may not have the same luxury for long with this zoo u r running around here and the bunch of clowns working for u. I am sorry for belting my emotions right out here this way, but I really wanted to let someone know of my pain. I would appreciate a reply given by Whoever is concerned with this dept. and is in the authority to do the needful and give a suitable explanation. Thank you.
P.S. Did i mention about my brother Vijay Karthik - no. 98400 59718, who went through a similar ordeal two months ago. Well If not, don't worry, u r going to hear from a lot of us shortly. U have it coming, i promise. Thank you. waiting for ur response.
Another unhappy and enraged customer,
Vinodh.
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