I am a customer of airtel prepaid no. 9989404777, and have been using that number for a long time. I have stopped using it in the month of january and used again in february and then again used in the month of april, also performed an mchek transaction on 26th may.
Airtel have disconnected my number permanently without intimating me about it on 27th may.
Generally airtel disconnects the number if :
1. The number is not used more than 90 days or
2. If the number is not recharged with rs.200 from 6months
I don't fall under any of the category above, but still I have balance in that mobile around rs.315-00
when I called up the nodal officer of andhra pradesh, he told me that I have not used it since 90 days which is wrong.
I still have the sms of the mchek transaction which I have performed.
If I incur any loss further through mchek transaction, then airtel will be held responsible for that. As I am registered with mchek.
Finally, the nodal officer told me to buy my own number again if it is available in the market.
I have only one straight question to airtel, when I have been using that number and performed transactions, and when I am the owner of that number, then how can he sell my number in the open market and how can he ask me to buy my own number which is already mine.
It is totally illogical and unlawful with me by airtel.
I am totally dissatisfied with the answer I've got from airtel.
Awaiting for an action against airtel.
Regards,
jhansi kolishetty
0 comments