BSNL employees - Either corrupted or unconcious.
In the month of January-10, I got my Broadband combo Plan changed from BB-1350 unlimited to BB-650 limited usage combo plan having 50 call units free. Till June, my bill was normal and charged accordingly until I noticed that my bill was coming with an extra charge mentioning the rent of a modem. I've this connection since 2007 as far as I remember, and I'd never purchase any modem (this can be checked in BSNL accounts). Then, how could it be now, I'm having a D'link wifi 4port modem and I dont need to any modem from BSNL. I'd communicated my problem in the complaint section, they told me to write an application and said that It could have happened by mistake. Finally, I submitted the application. After this, I came to New Delhi for studies n when I'm here, getting messages about such corrupted level of employing that my bill is currently pending with an amount of about 5500 Rs. I must ask for the explaination of such mistakes by BSNL hired employees. In my opinion, this is a mistake by the respective person who have undergone a misreading of my application and changed the plan itself with a smart correction for modem charges.By the way, I'm in trouble and I need a solution and not the answer. I'd made many round about SDEMC, BSNL for one more case before which took two months to accomplish and ended up in my favour only. I would love to have the service terminated, already I'm suffering from frequent internet link-drop since a long ago, n I never got my problem sorted out even the experts from BSNL couldn't do - [ I changed my modem three times as said by different experts from BSNL but problem still persisted nothing solved].
Avijit Prakash
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