Bhari Airtel
Non activation of Desired Bill Plan, providing incorrect information and poor customer service after charging for it

There are three issues-

1. Not activating desired bill plan after agreeing for same and providing wrong information to retain client.

I am an Airtel customer since 2005 for almost 7 years now, was prepaid user till mid 2010 then a postpaid user. I applied for number portability in last week April and within a day received call from executive asking me reasons for portability. I explained him the issue which was bill amount, monthly bill during my tenure as post paid customer were far in excess of prepaid amount for the months and also way beyond my expectation. The bill plan which i was having was TURBO 299 at that time but then executive gave me lucrative plan WIN 149 with two months of rental waiver and i asked him to activate the same. But that plan was never activated for my number. I am still shocked that the bills which i received for last month was also based on TURBO 299, even though i have been talking to executive's all these days either orally or via mail describing that bill should be based on WIN 149 plan. So the correctly processed bill has never been provided to me after repeatedly asking for them.

2. Poor Customer Care Service

Daily, I am receiving call from your bill collection department asking me to make payment of outstanding amount. I don't why they just call me and ask to make payment without even reading the feedback given by me when last call from their department was made to me and when i had explained all the issues.

3. Poor Service for which i am being charged Rs. 15 per month

I restarted MISSED CALL Alert service, but after regularly making complaints, i am still not receiving alerts. When ever I am making a complaint, next day I receive all the alters but then again problem restarts. At times, i notice that when within day, when i had many missed call, I receive alerts only for few of them.

4. Discontinuation of Service-

My outgoing service has been discontinued without proper bill being issued to me and without any intimation.

Hope complaints are properly detailed

Nitesh Lahoti

9890420601