I had purchased a new cellphone with a new connection on 7/5. I got connection for the one week that one usually gets on a new connection. After the end of the week the connection had expired so i recharged it with that of a one month validity.
A few days after this my outgoing were barred.on approaching the web world in noida they asked me to fill a new application form as they thought there could be some problem with the form. i filled a new form and submitted it. It took them couple of days but then they were able to resume my connection. This was the second time i had filled up the form.
After 15-20 days my outgoing was again barred. On approaching the web world they told me that there was problem in the verification as no such person with this name stayed in the given address (whereas i very well do stay there since last so man.y years). I showed them the address proof. But they would not listen to me and asked me to fill the form again (they made me mad) and i did so (third time). They said it will take a week but nothing has yet happened.
I have been running around since the day of purchase of my phone to get my phone working and filled up the application form thrice along with which has caused huge inconvenience to me. They keep passing the buck by asking me to wait and have not yet helped me with a solution. Finally i have given up now. And decided to write it here. As a next step. And also share my experience!!
I can neither receive calls nor make calls. At least I should be able to make calls to *369 to follow up the customer service, but even Customer Service is disabled!
Kindly tell me whether my cell will be activated or not!? Its so difficult for me to be in touch with my family members! What's the use of having a cell when one can neither make nor receive calls!! If not i would like you to refund the money i have spent on this cell (as it is nothing more than a dummy). Moreover there is still balance in the mobile in the India card section. If it can be activated then i would request to restore the connection immediately.
My latest application form number is 6948610740 which has been submitted at the web world in noida sector-18.
Sincerely,
khushboo.
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