Reliance Communications
No refund of security deposit

I was a Reliance Infocomm customer having Fixed Wireless Phone (FWP) from 13/03.2005 to 09/01. I got the FWP connection under Plan FW700 in March with handset code No. LP340E. The phone number allotted to was 0522-3959005. I paid all the bills regularly at stipulated dates. Due to some personal reasons, I offered to surrender the connection as well as handset/accessories on 09/01 at at Reliance WebWorld situated at Kapoorthala crossing (near Sahara India Bhawan), Mahanagar, Lucknow, Uttar Pradesh (copy of receipt of Service Termination Request enclosed). I was assured by the concerned person that the security deposit (Rs. - only) of your FWP connection will be sent to you within 3 months of date of surrender.

Upon not receiving the security refund within the above said period, I inquired in the Reliance WebWorld as well as at Reliance Main Office at BTC house, Gomti Nagar, Lucknow (UP) in this regard. Inspite of repeated assurance from concerned officers, I am yet to receive the security refund of FWP connection 0522-3959005.

I had communications with Reliance customer care at several time point but I am sorry to say that no conclusive explanation was received from that end.