We purchased data card 09312104250 to be used for laptop for usage of internet from Reliance Communication. We subscribed the data card under Zero Rental plan for data card usage and voice calls rental Rs 149. But when we got the bill we find they charged rental about Rs 650. When we asked them about mistake with customer care who advised us to pay and from next month they will send correct bill because they entered wrong information in system. We paid the bill in good faith.
Then again next bill come with same charges. Nobody is ready to listen. Even we have to wait longer time to register our complaint When they listen all things, they say system is hanged or updated so call one or two hours later. We called so many times, but no use. They do not want to correct bill and now disconnected our card which is of no use.
We have written so many emails. They give me one fax no which never worked and I tried to send fax so many times to them.
With regards,
ACP Marketing Private Limited.
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