Dear Sir,
Inspite of making the telephone line promptly through Bangalore one, the telephone dept have disconnected the Landline. The telephone is dead from September 11, . The payments have been made & also I have sent them the creen shot of the pament made from the bank & still the line is not activated.
BSL take complaints online but ensures that they do not take care of complains & give telephone nos & email to contact but nobody responds.
We do not know whom to contact to get this resolved.
From: Metilda Molly Thomas
Sent: 27 September PM 01:07
To: '[email protected]'; '[email protected]'
Cc: '[email protected]'
Subject: FW: BSNL Customer Care Update
Importance: High
Dear Sir,
I had raised a complained on the website that my Fathers telephone line K O Porinchu (Telephone No: 080-23602642) has been temporarily disconnected. The payments for the telephone bill has been duly paid on time to Bangalore one office, RMV II stage & the amount has also been withdrawn from my account. The same had been to '[email protected]' with the bank transaction details. But till date the telephone line has not been activated.
All clarifications & requirement by your dept has been clarified but I still do not understand why do the department take so long to get the line activated.
Would request you to please activate since my parents are very old & sick. It would be really difficult for them to communicate on any emergency if the telephone is not active.
Transaction Accounts - Cheque Status Inquiry
Cheque Details
Cheque Number 24866
Payee Name BANGALORE ONE
Payee Bank Name U.T.I. BANK LTD. (UTI)
Cheque Amount INR 593.00
Transaction date 07/09
Value Date 07/09
Transaction Type DR
Thanks & Regards
Molly Thomas
From: Metilda Molly Thomas
Sent: 25 September PM 10:48
To: '[email protected]'
Subject: RE: BSNL Customer Care Update
Importance: High
Dear Sir,
The payment has been made to Bangalore one on Sep 05 & the amount has been deducted from the account on September 07. Please find below the bank transaction details for the same. Request you to please get the telephone line activated:
Transaction Accounts - Cheque Status Inquiry
Cheque Details
Cheque Number 24866
Payee Name BANGALORE ONE
Payee Bank Name U.T.I. BANK LTD. (UTI)
Cheque Amount INR 593.00
Transaction date 07/09
Value Date 07/09
Transaction Type DR
Please revert if you require more justification on the above.
Thanks & Regards
Molly Thomas
From: [email protected] [mailto: [email protected]]
Sent: 24 September PM 03:59
To: Metilda Molly Thomas
Subject: BSNL Customer Care Update
Dear K O
Thank you for using BSNL customer care portal. Your request for General Complaints has been updated by us.
The Request details are as follows :
User Name: K O
Service Type: General Complaints
Portal Request ID : 13111331109230040
The Updation details are as follows :
Request Status: Request is Completed
Remarks: AS PER ACCOUNTS 14-JUL-11 TO 07-SEP-11 OF RS 592 IS PENDING. PL PAY THE BILL. FOR FURTHER QUIRY U CAN DIRECTLY CONTACT CONCERNED ACCOUNTS ON 23370607 PL
For any further information, you can mail at [email protected]
You can alternatively call at 080-22860335
Regards
BSNL Customer Care
http://portal.bsnl.in/bsnlcca/login.aspx
This is a system generated mail. Please do not reply.
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