Dear Sir,
I am the mobile customer of MP BSNL. I have a prepaid connection viz 09425020202. I had activated 1 second plan in my mobile. It was very clearly mention in the point no 3 of prepaid tariff plan on web site of BSNL i.e. www.bsnl.co.in that the SMS charges will be 0.50 paisa or per national SMS and 0.60 paisa for international SMS.But in the web site of Madhay Pradesh BSNL i.e. www.mp.bsnl.co.in the rates mentioned are 0.50 paisa or per national SMS and 0.50 paisa for international SMS. But it is very sad to inform you that the BSNL is charging 0.80 paisa for national SMS and 1.20 paisa for international SMS on my mobile.
I had contacted on the call center on the call center no. 1503. The senior executive of the call center was also not aware about web site and refused to help and support me.
Please take action on this and refund my all the amount 0.30 pasia per sms which was deducted by BSNL after activating the 1 second plan on mobile. Please also take action on the call center representative Mr Ajay Mahajan for his non-supporting attitude.
Please take immediate action on my grievance and inform me with the action taken by you.
Mukesh Khare
B-42, Priyadarshani Society
Bag Seveniya,
Bhopal
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