Hello sir
we are having two BSNL broadband connections.
For one connection, the billing is on an average Rs.1200/- for every month. This was using by me.
For the other connection, the billing from April to July is on an average Rs.1100/-. This connection was using by our director and she left for US in June.
For August month, bill was generated on 14th Sept and the amount is Rs.23, 000/-. Immediately i brought this BSNL notice and they had informed me that they will check internally (some NIB report through their systems office) and come back to back
By the time, they came back to me, September month bill was generated on 14th Sept and the amount is Rs.21, 000/-.
Again i had informed to them.
They had informed me that usage was there from our port and they can’t help.
For your information, there is no user (she is in US), no computer, modem is in off mode. The same i had explained to them.
They are not listening to all this and they told me to change to unlimited plan which is Rs.6, 000/-.
I told them, if there is no usage, where is the question of unlimited….
finally they reduced the billing and requested me to pay Rs.7, 000/- for each bill (2 bills @ Rs.7, 000/- each)
I told them, this is not OK, raising a false bill and reducing to some extent…..
Please help me to whom I can approach for better justice.
Regards
Krish
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