Sir,
I am receiving on my mobile phone one joke daily entitled ‘Masalajokes’ from Phone No. 529064001 and one rupee is automatically being deducted from my balance with BSNL pre-paid services. All these are being done without my consent for the same. I never consented for being charged for these jokes. Initially I received a message on my mobile offering free Masalajokes for five days some time in the month of April or May. I subscribed for the same. But thereafter to my utter surprise, the service continued and without taking my consent one rupee per day is being deducted. No information is being given along with the message as how to deactivate this service.
Then I contacted the customer care. Every time a new person picked up the phone and suggested me to send a message to a number given by him. I sent 8 kinds of messages suggested by them. They are as follows;
‘CAN Masala jokes yes’ sent to 56505; ‘SUBFMJ’ sent to 52906 on 16.5.2010 at 1.50 p.m.; ‘UNSUBSCRIBE’ sent to 52906 on 15.6.2010 at 11.24 a.m. ‘MENU’ sent to 52906 on 15.6.2010 at 11.26 a.m.; CAN Masala jokes yes’ sent to 56505 on 23.6.2010 at 10.18 a.m.; ‘UNSUB MJOKES’ sent to 52906 on 25.6.2010 at 9.06 a.m.; ‘UNSUB 10 JOKES sent to 52906 on 17.6.2010 and ‘UNSUB MASALAJOKES sent to 56799 on 17.6.2010.
Every time the message was sent, two rupees were deducted from my balance except the last one which is perhaps the toll free number. However, the service has not been deactivated till date and one rupee is being deducted daily from my balance. All these charges have gone in vain because of the misdirections given by the persons sitting at customer care. Will BSNL compensate for the same as it was due to the fault of their officials?
Sometimes the person who picked up phone on customer care got my complaint lodged also. Three of such complaint numbers are as follows: 6254563 dated 4.7.2010; 6260653 dated 10.7.2010 and 6266705 dated 16.7.2010. Every time the complaint was lodged, I got a message that the complaint is resolved. But still the service is continuing.
As a customer I pay money to BSNL and BSNL is diverting my money to someone else without taking consent from me. It is misappropriation of customers’ money lying with BSNL. Such unfair practice be stopped so that customers should not be cheated of their money. I am suffering a lot of mental agony as I am finding myself unable to deactivate this service despite my efforts for the same. Sir, Kindly do the needful from your end to stop such unfair trade practices.
Dr. D.K.Srivastava
Mobile No. 9415618865.
Associate Professor,
Faculty of Law, BHU.
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