Sir,
1. I purchased 3G SIM from BSNL Office at Bhootnath, Lucknow on 15th
dec’10 after paying Rs. 40/- to the customer care executive named Sh.
Vikas Sinha and his lady assistant (name I don’t know). They were also
selling 2G SIM for Rs. 4. I intentionally asked for 3G sim and filled
all the formalities required for that and did a FRC of Rs. 120, done by
DSE, Sh. S N pandey.
2. After this I surfed net using my BSNL Teracom LW 2772 data card but
the speed offered to me was pathetic and I was getting a speed of only
4 to 5 kbps. After this I launched complaints on both customer care and
198 but to my utter frustration nothing happened. I stopped using it
for sometime.
3. Then when I checked this thing with Sh. Vikas Sinha he said that the
SIM is 2G and that all he can do is now change the internet parameters
of that SIM and convert it into 3G, which any customer can do by
purchasing 2G sim and then do a recharge of Re 1. I was aghast at his
statement and found myself cheated by an employee of such a big
organization. When I enquired more they have said that I have to go to
BSNL Mahanagar, Lucknow office for more information.
4. I did all the roaming here and there in the BSNL offices and it
helped me nothing. after this I lodged online complaints in the public
grievance portal of government of India against. After 20 odd days I
received a call from Sh. S.N. Pande, DSE, BSNL Bhootnath office,
lucknow asking me to come and take the new 3G SIM but to my utter
frustration when I went there I found out that man of his level and
experience was scolding me for complaining against him and Mr. Sinha
and said for mere Rs. 40 and a recharge of Rs. 120, I was doing all
this. But ultimate incident happened when I came to know that what he
was searching for an hour was a bunch of BSNL SIMs’ which were 2G and
he didn’t even know that which one is the BSNL 3G SIM. He used to pick
any one sim and again goes to vikas sinha for asking, is this the 3G
sim? and mr. vikas sent him back 5 times saying that all these sims
are not 3G and you better say to the concerned customer that his sim is
3G. Therefore after wasting my 2 hours there I found that mr. S N
pande refused to give me 3G sim and said that he will call me when that
SIM will come.
6. after 5 days a customer care official asked me that whether I have
received the new sim or not because BSNL has reported back saying that
they have provided me the new SIM. I felt like anything and in utter
dismay said that I have received nothing. Seeing this cheating again
from that same person I enquired from the Headquarter of BSNL in Gandhi
Bhawan, lucknow from SDE (operations) as AGM (PG) wasn’t available for
enquiry, that whether new 3G sim is available or not and he showed me
the same there only. The basic difference between a 3G and 2G sim is
that on the back of 3G sim it is written BSNL 3G and on the circuit
side it is written 128 bit as 2G sim is of 64 bit only and what mr.
vikas sinha has done is to change the parameters of my 2G sim with 3G
Sim so that everyone who sees it says that it is a 3G Sim but as
mentioned above we can only check it physically only. These people in
BSNL Bhootnath, lucknow are cheating people and using their ignorance’s
as one more thing I came to know was that the SIM which I took in
December was of Just Rs. 20 only but they charged me Rs. 40 coz there
is no price tag on the sim voucher. To utter frustration their higher
officers are doing nothing as I even wrote to their chairman stating
this incident.
With all this facing of scamsters and cheaters and ignorant BSNL
employees I demand that immediately my money (both sim charges and FRC)
should be returned or reimburse me with the new ones.
My SIM details are as follows:
Name of customer: vipin sharma
Mobile no. (3G BSNL SIM): 8004362004
Waiting for an affirmative reply,
Vipin Sharma
9/1041, Sector-9,
Indira Nagar, Lucknow
Mobile : 9956858204
BSNL WORST HAI MERE LIYE!!
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