1. I RECIEVED A CALL ON LANDLINE NO 01862249316 AND HAS BEEN FORCED UPON FOR SUBSCRIBING A PACKAGE OF BSNL.INDIAGAMES.COM. I DONT WANT THE PACKAGE. THE SAME WAS TOLD TO THE INDIVIDUAL WHO CALLED ME. LATER A CONFIRMATION CALL ALSO CAME WHO WAS ALSO INFORMED NOT TO ACTIVATE . THE SECOND INDIVIDUAL ALSO FORCED ME TO GET IT ACTIVATED.
2. PL STOP THIS FORCED ACCEPTANCE, DEACTIVATE THE PACKAGE WITHOUT ANY CHARGES AS NEVER ASKED FOR ACTIVATIO AND TAKE SUITABLE ACTION AGAINST THE INDIVIDUALS WHO ARE HARASSING THE CUSTOMERS.
3. I CONTACTED NO 197 TO LODGE A COMPLAINT. I SPOKE TO MR SUNIL & SMT NINA SHARMA BETWEEN 1630 - 1745 HRS ON 22 APR11. THE CALL HAD TO BE GIVEN 7-8 TIMES AS BOTH OF THEM DIDNOT LODGE THE COMPLAINT. WHEN ASKED TO GIVE THE DUTY OFFRS NO HEADING THE COMPLAINT CELL THEY INTIMATED THAT THERE WAS NONE. ON BEING ASKED CONTACT NOS OF SDO/GM THE NOS GIVEN WERE 2220250 & 2229411 WHICH WERE NOT ATTENDED BY ANYONE.
4. IT SEEMS THAT bsnl.indiagames.com HAS ESTABLISHED A RAQUET IN DEPARTMENT OF BSNL WHERE IN THEY ARE HAND IN GLOVE WITH THE COMPLAINT DEPARTMENT.
5. I THEREFORE REQUEST YOU TO KINDLY ORDER AN ENQUIRY INTO THE FOLLOWING:-
(a) WHY bsnl.indiagames.com IS BEING FORCED UPON CUSTOMERS.
(b) WHY COMPLAINTS ARE NOT LOGGED BY COMPLAINT DEPARTMENT.
6. THE HARASSEMENT CAUSED TO ME IS NOT ACCEPTABLE AND THE MATTER SHALL BE RAISED IN A DIFFERENT FORUM IF NO DEPARTMENTAL ACTION IS INITIATED UNDER INTIMATION TO ME.
THANKS
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