» Telecommunications » Review / complaint: BSNL - Wrong information passed by CCE | News #151413

Wrong information passed by CCE

Dear sir,

My BSNL 3G prepaid connection of Kolkata circle been top up with Rs. 100 following the instruction of customer care executive Ms. Baisali on 18-07 around 10am. But when I top up the account it got main balance addition while I clearly told her to get internet pack. Thus my 100 rupees wastage done by the BSNL person, after that when I called BSNL again then they told to use recharge option not top up option. Again to hear once again I called BSNL customer care they told the same thing i.e 100 rupees to be topped up. The call recorded for future evidence. I need my money back immediately. This is their fault they have to compensate my account.

I need your help to get a legal move. The recording call is with me.

With regards,

Purnendu Ghosh


Company: BSNL

Country: India   State: West Bengal   City: Murshidabad

Category: Telecommunications


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