BSNL
PROVIDED WRONG PLAN & INDISCRIMINATE BILL CHARGED on landline connection 05122583370

Sir,

Complaint: BSNL GMTD Kanpur UP (E)

landline Telephone 2583370

i) Adjustment for Broadband Installation Charges Rs.250/-

ii) Adjustment for Broadband Security Charges Rs.500/-

iii) Not providing 20% rebate available under plan to PSU Employees

iv) imposing penalties every month

W/r to above, the said phone was installed at my residence with internet facility loaded with BBG-FN-Home_500-Combo_Monthly and the charges claimed vide thier invoice no. 10192396160001 dated 08.10.11 as under were paid accordingly.

Adjustment for Broadband Security Deposit Rs.500/-

Adjustment for Broadband installation charges Rs.250/-

However, the bill for the month of Jan 12 received vide Invoice NO. 10192396160005 dt 08.02.12, the captioned charges were loaded as under with changed of initial plan to BB-Home_Combo-UL-625 monthly without any mandate for plan change.

Adjustment for Broadband Security Deposit Rs.625/-

Adjustment for Broadband installation charges Rs.250/-

Penalty Rs.10.00

The bill for March 12, again the penalty of Rs.16.38 were loaded vide bill invoice NO. 10492396160006 dt 07.03.12.

I, therefore, request you to preseved my initial plan BBG-FN-Home-500-Combo-Monthly with the retrospective date and provide the amended bill for the month of March 12, so as to enable me for making payment accordingly. In addition to that, 20% addtional rebate available to PSU Employee under the plan has also not passed to me since inception. Please arrnge to provide the same for the date of installation.

Despite this complaint duly received in Senior General Manager BSNL GMTD Office The Mall Kanpur 208001 on 14.03.12, no action was taken and bill for the month of March received on 17.04.12 with same anomoly. Personal visit to their office & phone conversations were failed. It appears that the BSNL authorities are not keen in solving the problem & show their arrogance. Customer Care Set of BSNL is totally inefective.

I hope to take personal bestow on the captioned matter.

thanks

Manoj Kumar Agnihotri

LIG 44 Patrakarpuram Kanpur 208002

Tel 07408432045, 05122583370

e-mail [email protected]