Sir,
I am a bona-fide customer of Calcutta Telephone having telephone no. 2348-6912 Customer ID -0711200002478 under the name and address of Mrs. Rubi Das, 46/1, Satyen Roy Road, Behala, Kolkata-700034, since long. I wanted to surrender the above telephone connection due to some unavoidable reasons. In this regard I have already submitted an application to Commercial Officer, BSNL, Alipur, Kolkata-27 along with the photo copy of the paid Telephone bill for the month of Nov. 2011 amounting to Rs.200/- on 25/11. But at the aghast, I have received one telephone bill from BSNL amounting to Rs.4055/- out of which Rs.3856/- has been shown as previous balance amount and current bill amount Rs.198.54, total Rs.4055/-for the period of 1/11 to 30/11 having different customer ID no. (3006663253). In this connection I want to mention that right from the installation of my telephone connection nether a single penny has been kept as balance and nor the BSNL has raised any bill showing such credit/balance amount till date. All the telephone bills till date has been deposited within time limit by me.
It is not under stood how such huge amount of previous balance has been shown against my account suddenly after so long time when I have decided to surrender the telephone connection. It is therefore requested that the current bill sent to me, be immediately rechecked and verified and send to me well before 05/01 with detail information regarding payment of bills right from the beginning till date, so that I can settle my bill and get rid of mental agony and harassment. Otherwise I will be compelled to take the shelter of Hon’ble Court of Law/Consumer Court. Not only that if the above grievances is not been addressed urgently, I shall surrender my another land phone connection having No. 23983044 and mobile No.8902228452.
Till the above grievances is redressed before 05/01 it will not be possible for me to deposit the current bill amount Rs.4055/- where in the previous unjustified and unethical balance amount is shown as Rs.3856/- . Expecting an immediate action at your end please.
Thanking You,
Yours faithfully,
Mrs. Rubi Das
46/1, Satyen Roy Road,
Behala, Kolkata-700034
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