Dear Sir,
Today i.e, on 23-Nov BSNL Prepaid Excel Mobile No. 91 -
9430123624 deduct my balance Rs 5 for some service. Without my
consent or any sms or information. When at 6.30 P.M. i checked
my balance before making a call i found Rs 5 deducted from my
account. i was shocked and call the customer care. They replied
me BSNL Masti Pack is activated on your number. I told them it
can't be activated from my side for which i am very sure and I
never heard what is the Pack. Then he told me keep on hold i am
getting the information and told me We cannot refund your
money, we can only deactivate the pack. I don't get any
complain no or any reply from customer care executive as I told
them it is not activated from my side. I told them to lodge my
complain and forward it to their tech team. But they don't
lodge my complain. Sir I am 100 % sure that this service is not
activated from my side. There is some technical mistake from
BSNL Side. Please consider my problem and do the needful and
refund my balance.
Amit Dutta
0 comments