To: TATA Indicom,
I am having lot of issues regarding your service and I am really fed up with it. I would just like to bring to your notice following incidents that have taken place since last 1-1/2 months.
Right now I am just waiting for your reply and I am so annoyed that I have the last option of going to the Consumer Court no less then that would be sufficient to pay for my inconvenience caused to me and my Husband (Lt. Amit Dogra) because of your Employees.
1. Tataindicom changed the connection/scheme without information or written confirmation to us. They say that they called up but is it sufficient. If they very well knew that I was not able to pick up their call because of whatever reason they should have at least sent an SMS conveying the message and since it was such a major change they should have sent a written letter.
2. Phone lines were disconnected without any notice. Phone were not enabled working till 02 weeks (after daily calling customer care)
3. Phone lines were not restored even after lot of phone calls to customer care and my husband personally meeting (miss Vardhini-9246629399 (manager, tatindicom branch vizag)
4. Two weeks of daily phone calls to Miss Vardhini after a long time phone was connected.
5. Phone was very important during the time because of sudden death of my grand father. My husband needed to talk to me. Because of inefficiency of Vizag staff and no response from them we faced lot of mental harassment which is solely contributed to the company.
6. Miss Vardhini along with other staff when my husband personally met accepted that they have made a mistake of not informing US. They changed the scheme/plan without any notice to us. However their computer is showing something else.
7. Finally agreed by tatindicom that they will waive Rs848 and asked me to pay Rs 3000 against some Rs.300 (which will be the approximate amount i had to pay as per my plan). I have already paid extra Rs. 2700 which i was not supposed to pay in the first place.
8. Now tataindicom (customer care Representatives) are harassing and threatening to disconnect the phone if the bill amount is not paid (RS.848) which was the minimum amount they have agreed to waive off.
9. We have faced lot of problem because of tataindicom (Vizag) and now if the problem is not resolved we will be left with the only option of going to consumer court for the same.
10. Response of Tataindicom Vizag team is very poor (Esp. Miss Vardhini (manager )). She does not lift the phone 9/10 time’s .every time we ask she tell us one new date of resolving the issue. We are thoroughly harassed by Tataindicom poor response.
11. I would request you to look into the matter before my resolving to some harsh steps as soon as possible and kindly respond to the matter and let me know the results so that i can take appropriate action.
Regards
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