Hello, I am a BSNL Prepaid “Old Anant” subscriber from the year 2006. My mobile number is 9434660874. At first it was a general prepaid account and after launching lifetime concept I have converted it to “Anant” (i.e. Old Anant) in the year 2006 by recharging of Rs 700 and the condition was that I have to recharge this account by minimum of Rs. 50 within 6 months means if I recharge my account by Rs. 50, I will get 6 months validity. And I am doing the same till the month of May. As usual, when I recharge the account in May, I come to know that the account is valid up to November. But today (i.e. on 25.09.2011) when I recharge my account of Rs. 60 to extend the validity, it shows the validity till December 22 instead of May (as per the condition of the lifetime recharge voucher). When I asked to the customer care executive he has replayed that my account has been converted from “Old Anant” to “Saral Anant”, and as per the “Saral Anant” for recharging of Rs.60 my account validity will extend by 45 days only not by six months. When I asked that executive who have given permission to change my account plan form “Old Anant” to “Saral Anant”? He told me that I can talk with the supervisor and I requested to convert the line and he converted and I spend more than 1 hour 15 minutes (22:47 hours to 00:04) on line but nobody has received the phone. So my question is that who have given permission to change my account plan form “Old Anant” to “Saral Anant”? And are they really ‘Customer Care’ Executive???
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