I, Manoj Chandra Gaur recharged my phone on 5th January eve. and after that I tried to make a call on my wife's Mob. No.09654125172, but the remarks I get is the dialled number does not exists please check the number and dial again, I call on customer care department of BSNL on 6th January evening and the executive told me that the problem is due to network problem and automatically resolved after 24 hrs. I also email on 8 th January to CMD.BSNL, GM, BSNL and GM (IT) Bsnl, but till the date no reply was received. It is also impossible on BSNL customer care service to talk with Senior Executive Officer, for that I have waited for 15-20 minutes, but nobody picks up my phone on 9/1.
I again book a complaint on wireless customer care centre on 9th January at 10.29 AM and my docket No. is 6084402. I again make a call on 10/1 to customer care in the evening and ask about my problem and got a reply that the problem is still under process, when I told to the customer care representative to kindly forward my call to Senior Executive he forwarded my call but the same problem I waited for 15-17 minutes but again nobody picks up my phone.
Sir, I would also like to inform you that the number mentioned above i.e. 9654125172 is a valid number and I am daily receiving a call from the same number and talking on the same number with other phone also.
kindly resolve my problem.
Thanking you
Manoj Chandra Gaur
C/o The Nainital Bank Ltd.
7 Oaks Building,
Mallital, Nainital-263001
Mob. No.9456729450
Today, I again make a call and asked about my problem, but the problem is still under process
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