BSNL prepaid cellphne connectionb
Parity in charges

I am ten year old cellphone customer of BSNL post paid service. Recently I wanted to change the service from postpaid to prepaid by keeping the same number. I was asked to pay Rs.115 for change of plan. After payment the service started. After few charging I wanted to change to "Lifetime prepaid" service because my usage now was minimal after retirement from service. To my surprise I was asked to deposit another Rs 345 for conversion of plan. BSNL is advertising a new Lifetime Plan only for Rs.20/-, however the old and loyal customer are required to shell out Rs.345/- for converting their plan to Lifetime.

This discrepancy was brought to the notice of officers of BSNL at Nagpur but they say "Rule is Rule" perhaps they do not bother about old customer. In fact I can get new Lifetime connection for Rs.20/- but for keeping the same ten year old phone number like a "Pound of Flesh" now BSNL is asking Rs.345/- which I feel is most unfair practice.

Yours Sincerely

Avinash Gowardhan

X-1, Laxminagar, Nagpur 440022