Inconsumercomplaints.com » Telecommunications » Review / complaint: BSNL Prepaid CRBT issue - Complain not refund my fund, which is deducted due to carelessness of BSNL | News #158800

BSNL Prepaid CRBT issue
Complain not refund my fund, which is deducted due to carelessness of BSNL

Hello Sir,

I am Jignesh Pabari, using BSNL connection since last 6Yrs - 7Yrs, with the same mobile number 94269 74522.

From last 31st March Company have activated CRBT with my mobile connection, for which I didn't apply.

I have tried to cancel it every month they deduct the 30Rs from my account but it was never beed canceled.

I have compline for many times for the same, but the customer care (Worst I have ever face), they even didn't register my complain, that I know in the month of Aug.

Then on 16th Aug I have asked customer care to deactivate my CRBT, they guide me to send SMS. I have tried to send the message but the message was not accepted by the server.

So I request to cancel the CRBT from the customer care side. They took my request with request Id: H162003542, on 16 Aug.

But they neither process with my request nor inform me that this can't be done or anything else.

So Next month also other 30Rs were deducted form my account.

I have registered request for cancel the CRBT and refund of my last 30Rs, with complain no: I30200016 and I302002287 on 30th Sep so they have canceled the subscription.

But today I have talk with Shardul Panchal (Supervisor) with Docket no: IJ072013129, but he told me that BSNL will not refund my payment as it was for renewal, but actually that was not my fault all the things happen due to carelessness of BSNL, they didn't proces my request for 1 and a half month so I need to face this.

So I request you to process my request and help me to get my 30Rs from BSNL

--

Jignesh Pabari

Technical Leader - Partner

402, Vaibhav app, Nehru park,

Nr. Vastrapur Lake,

Ahmedabad - 380015, India.

E: [email protected]

T: 91 79 40074327

C: 91 94269 74522

91 90337 01506

W: www.etechmavens.com

Save a Tree. Please don't print this e-mail unless you really need to...!!!

********

This is my new email address, now onwards please communicate on this to get prompt reply!


Company: BSNL Prepaid CRBT issue

Country: India   State: Gujarat   City: Ahmedabad

Category: Telecommunications

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