Vodafone
Fake bill

Hi,

I wanted to convert my postpaid Vodafone number 9811369293 to pre-paid.

I went to Vodafone store in Noida 18 and meet the executive. She asked why I want to convert my number to pre-paid, I told her because of high monthly bill. At that I was having Talk249 Bumper Plan. She suggested me that I can take 149 plans that will be beneficial for me also she promised me a discount of 200 rupees in my bill and 300 std free minutes for two months.

Then I asked her if I switch to this plan right now will i get the entire discount (STD@50p Rental INR 49 and 100 National SMS@29) to next bill, she said yes. She confirmed it three times.

Then I asked her to convert my plan to 149 Value plan. And my plan was changed to 149 Value next day.

But when I got the bill then discount was only for some day’s not full discount.

Std call charge@1 =1609.00 And I have a tariff of std@50 paisa then in this way discount should be around 800 rupees but I get only 125.67.

Even they charged me 49 for STD@50p Rental INR 49 tariff.

Also I didn’t get any discount for sms even I was charged 29 rupees for sms.

They are charging tariff charge for whole month and giving discount for only 9 days.

I am very much upset with the behavior. After calling customer care again and again they are putting me on hold for long time. They are responding at all.

I don’t know why I was made fool. She should have clearly told me that I will not get ant discount if I change my plan in between billing cycle. But she misguided me.