Dear Sir/Madam,
I am a GSM Prepaid customer of Reliance of Tamil Nadu (Salem) with mobile
number 9092244100.
I was initially an Idea Customer and Ported out of it by giving an
application on 2011.01.20. And finally, I was ported out after a month to
Reliance.
The service was uninterrupted for about 3 months and all of a sudden, on
2011.05.11, during an outgoing call, the service was "Barred." I was
thinking of a "Technical Snag", but it was made clear by my callers that
all the calls have been barred only on 2011.05.12. (This was purely
because no intimation was given to me.)
I contacted the customer care and the customer care executive "ORDERED" me
that it was my "DUTY" to regularly check if there was any SMS from
Reliance to see if they had requested for any "ID Proofs". But I was very
clear that I had no received any such SMSs from your network.
I had no other go and I contacted the nearest Reliance Mobile Store at 38
VENKATESAN CAR STREET, SALEM-636001. He told me to give an 'ID Proof'
along with a 'Photo' and told to sign in a new CAF. This was done on
2011.05.12 around 7:00 P.M. and a complaint was raised by the store
incharge with number 152677607.
With the service not resuming even after 24 hours, I contact the Customer
Care *333 and your customer care executive responded that the previous
complaint has been closed at around 1:30 P.M. on 2011.05.14 (without
clearing the service to me). This was freshly taken up as a complaint
with number 152814139.
I want some clarification from your side.
1) The Rule says "Porting from one network to another is possible only
when the "ID Proof" is correct". So, in my case once porting has been
done, then it evidently says that my "ID Proof" has been verified. Now,
after a period of 3 months, why are you once again asking for another one?
2) You are a "Service Provider" or a "Customer ORDER Provider"? One of
your Customer care executive "ORDER's" me to do some thing, while your
another Customer Care Executive tells me to go to the nearest Reliance Web
World Immediately.
3) When a service a "BARRED" for a customer, I think it your "DUTY" to
inform the customer about the same and not "BAR SERVICE DURING USAGE"
(i.e.) barring the call when calling some other party.
IMPORTANT: RIGHT NOW I AM IN VACATION FOR A MONTH FROM MY ORGANIZATION.
IT IS A RULE IN MY ORGANIZATION THAT I SHOULD ATTEND CALLS EVEN DURING MY
VACATION. DUE TO YOU BARRING OF CALL, MY ORGANIZATION HAS TAKEN ACTION
AGAINST ME. ALSO THE UNIVERSITY TO WHICH THE ORGANIZATION IS AFFILIATED
HAS TAKEN ACTION AGAINST ME FOR NOT ATTENDING IMPORTANT CALLS. (COPIES OF
THESE ARE AVAILABLE AND WILL BE PRODUCED WHEN REQUESTED).
Please do respond to my queries.
Or
If you are not in a position to solve my problem, just give me an half an
hour service, I shall PORT OUT of your network and move on to some other
network within a span of 1 week.
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