Sir,
I am Vijaykumar R from Coimbatore. My resident telephone comes under Chinniampalayam Exchange. My resident phone is dead from 10th of march to till date (01-0710). This is due to the Avinashi Road widening taken up for the Tamil World Classic Coference. Now that is ended on 27th June. Even after that when I contacted the Telephone Exchange, they are not able to tell the specic date at which the telephone will be functioning.
The other heart burning issue is, the telephone bill comes for the full amount of Telephone rental and the Broad band connectivity charges though the meter reading says Zero for the utilised calls. There is no co ordination amoung the departments with the result even though the Chinniampalayam Exchage sent a letter /fax to the Central Billing authiority, the people handling this issue at the central office is least bothered about customer care. They say come after a week or ten days, the revised bill will be ready. The consumer stays about 30 to 40 kms away from the central office, how come they go frequently to the central office to get the revised bills. What about the travelling cost and time spent on this issue for no fault of consumer.
Why the department can't instruct the billing authority, when the meter reading says zero no need to send a bill. They can consult the Exchange concerned and sort out the billing issue.
Where is the solution to this type of treatment.
Why no higher authority is taking initiative in set wrighting the things?
This case is not only for me and hundreds of consumers in this exchange is suffering for the fast four months and still no sight of light when this apathy will end.
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