I had lately taken a Airtel connection - 9008026591 (to gift it to my mom). It is a corporate connection - Karnataka Number from Wipro Technologies, Mustafa being the company Co-ordinator... It was activated with Rs.300 initial deposit and all the necessary documents, being scanned from my end.
During the address verification stage 2 things happen:
1. The Verification person lands up at my client office where I work. He called up around 15 times to know my location.
2. He failed to call up when he had to do the main verification that is to my residence.
Its funny that they take my existing (current usage number). To find all the details. Just after 3 days i get a message on my Mobile, they are discontinuing the service... due to incorrect verification... (when they did not come how could it be incorrect?). Then they discontinue my outgoing all together.
And even after repeated mails to [email protected] and [email protected] no response worst of all [email protected] where you mail anything but no response found? Call up airtel customer care... names I have interacted with Siva, Avinash. M, Ravi and there is one supervisor Sameer. S
All give vague and different answers. None consitant with each other. The customer service is the worst of the lot. They have a major monopoly.
Now when I want to cancel my connection and want a refund they don't want to refund my Rs.300, deducting all my amount. They give me all the policies saying that I have to be at least 6 months customer. For such a bad service who would want to be their customer? And above which in a democratic country they do a dictatorship over the customer.
And India provides all the related support for companies like this?
Flamboyant!!!
Regards,
Padma.
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