Dear Sir,
Please find here with communication with Docomo Team for heavy charging for internet.
Both we have already spend so much valuable time for discussing this. However the plan was activated by myself for both accounts. After paying 1000RS last month till you are expecting RS1285=00 out of 1535=00RS however my monthly average bill is not more than RS250.0 you can refer my following accounts.
979812531, 979563215, 978841509. You have already charged internet charges of RS1869.0 for account 979812531 extra which you can adjust with this account or give me a discount of RS1000=00, I am ready to pay rest of RS535=00 immediately. Keeping my mobile off is not good for our business relation. Several times I visited customer at Docomo-Pimpri Support center. I found that it is just waste of time and outcome is nothing. So requested you to sort this matter immediately.
with best regards,
SURESH JAMBHULKAR
&--Original Message&--
From: [email protected] [mailto: [email protected]]
Sent: Thursday, April 12 17:42
To: Jambhulkar Suresh
Subject: RE: Alert on Overdue Bill~~M7174511
Dear Sir,
This is to inform you that it is correctly charged for usage hence we are unable to reverse the amount. We have cross checked the bill from November to January bill and there is no usage showing into your account as well as no GPRS pack showing activated. We request you to please share us the detail where you submit the request for activation for GPRS pack for further action. Without detail we are unable to waive the amount. However as a service gesture we can waive off Rs.250 please confirm
However, we regret the inconvenience caused.
For any query in future, you can please do write us on our customer service email id: [email protected]
Warm Regards
Nodal Desk-ROM
&--Original Message&--
From: Suresh. [email protected]
Sent: 04-12 17:03:29.0
To: "[email protected]", "[email protected]"
Cc: "[email protected]", "[email protected]"
Subject: RE: Alert on Overdue Bill~~M7174511
[Note: Please don't change the subject for internal tracking purpose and immediate action.
%%%%%%%%%__
Dear Sir,
I am expecting billing discount from you.
with best regards,
SURESH JAMBHULKAR
&--Original Message&--
From: Jambhulkar Suresh
Sent: Wednesday, April 04 10:10
To: '[email protected]'
Cc: '[email protected]'; '[email protected]'
Subject: RE: Alert on Overdue Bill~~M7174511
Dear Sir,
I have already paid RS1000.0 towards the same bill (refer slj_feb12.pdf). Now total outstanding is 1535.00 including current month usage 194.0. I request to discount of RS1000.0 so rest of RS535.0 will be paid immediately.
GPRS pack of RS200 already requested and activated at another accounts No. 979812531. (Refer attachment Mobile9009_feb12.pdf) You have charged me 1869.00 for internet usage of accounts No. 979812531 (refer attachment Mobile9009_sep11.pdf) even after initial six month GPRS free. You are requested to reimburse the same bill also.
Thanking You,
SURESH JAMBHULKAR
&--Original Message&--
From: [email protected] [mailto: [email protected]]
Sent: Wednesday, April 04 09:44
To: Jambhulkar Suresh
Subject: RE: Alert on Overdue Bill~~M7174511
Dear Sir,
This is to inform you that there is no GPRS pack activated on your number hence it is correctly charged for usage. However as a service gesture we will waive off Rs.250. Please confirm
However, we regret the inconvenience caused.
For any query in future, you can please do write us on our customer service email id: [email protected]
Warm Regards
Nodal Desk-ROM
&--Original Message&--
From: Suresh. [email protected]
Sent: 04-04 09:17:34.0
To: "[email protected]", "[email protected]"
Cc:, "[email protected]"
Subject: RE: Alert on Overdue Bill~~M7174511
[Note: Please don't change the subject for internal tracking purpose and immediate action.
%%%%%%%%%__
Dear Sir,
Thanks for reply internet charges seem to be very high (for200MB you have charged me RS2000.00). If the 200 RS plan activated I can use up to 500MB so requested you to discount this bill to appropriate amount.
with best regards,
SURESH JAMBHULKAR
&--Original Message&--
From: [email protected] [mailto: [email protected]]
Sent: Wednesday, April 04 09:08
To: Jambhulkar Suresh
Subject: RE: Alert on Overdue Bill~~M7174511
Dear Sir,
This is to inform you that there is no GPRS pack activated on your number. 100MB Free 3G Data usage PM for 6Mnths already over on Dec.
However, we regret the inconvenience caused.
For any query in future, you can please do write us on our customer service email id: [email protected]
Warm Regards
Nodal Desk-ROM
&--Original Message&--
From: Suresh. [email protected]
Sent: 04-03 17:53:59.0
To: "[email protected]"
Cc:, "[email protected]", "[email protected]"
Subject: RE: Alert on Overdue Bill~~M7174511
[Note: Please don't change the subject for internal tracking purpose and immediate action.
%%%%%%%%%__
Dear Sir,
Thank you for your response, The call details are OK, But regarding GPRS it must be under plan of RS200 (500MB/per month). You cannot charge RS2000.0 for 200MB data usage. It should be covered under internet plan which was activated also for my other account 9272909009 on 17-Nov. (First 6 months GPRS free actually)
with best regards,
SURESH JAMBHULKAR
&--Original Message&--
From: [email protected] [mailto: [email protected]]
Sent: Tuesday, April 03 17:41
To: Jambhulkar Suresh
Subject: RE: Alert on Overdue Bill~~M7174511
Dear Sir,
With reference to your mail below, please find the attached call detail for your reference.
However, we regret the inconvenience caused.
For any query in future, you can please do write us on our customer service email id: [email protected]
Warm Regards
Nodal Desk-ROM
&--Original Message&--
From: Suresh. [email protected]
Sent: 04-03 10:00:42.0
To: "[email protected]"
Cc:, "[email protected]", "[email protected]"
Subject: RE: Alert on Overdue Bill~~M7174511
[Note: Please don't change the subject for internal tracking purpose and immediate action.
%%%%%%%%%__
Dear Sir,
I have already given sufficient proof of accounts. For your mistakes, you cannot hold me responsible. Do not say 'correctly charged' since I have two accounts-same plan and you are charging differently for both accounts. The charges seem to be very high as it equals to total year amount paid in a month. You have block my outgoing calls which is not fair. Even though six months GPRS free I had been charged for internet usage of 1869.RS SEP11 Bill which is yet to be reimbursed. Same mistake made with another account. After six month completion I have activated add-on internet pack of RS200 for 500MB/month; but it is activated on a one account even before completion of first six month.
My request is to resolve the matter otherwise I am not interested to keep these mobile accounts.
with best regards,
SURESH JAMBHULKAR
&--Original Message&--
From: [email protected] [mailto: [email protected]]
Sent: Tuesday, April 03 09:15
To: Jambhulkar Suresh
Subject: FW: Alert on Overdue Bill~~M7174511
Dear Sir,
This is to inform you that it is correctly charged for usage hence we are unable to reverse the amount.
However, we regret the inconvenience caused.
For any query in future, you can please do write us on our customer service email id: [email protected]
Warm Regards
Nodal Desk-ROM
&--Original Message&--
From: Suresh. [email protected]
Sent: 04-02 16:31:12.0
To: "[email protected]", "[email protected]", "'[email protected]'", "'[email protected]'"
Cc: null
Subject: FW: Alert on Overdue Bill~~M7174511
[Note: Please don't change the subject for internal tracking purpose and immediate action.
%%%%%%%%%__
Dear Sir,
You cannot charge me late payment charges RS50=00 in the current bill since bills charged to me not as per by billing plan. You are requested to waive off and pay back me those charges already given to you regarding both accounts towards internet as you cannot charge me rs2000 for just only 200MB data usage. This is not as per my plan. attached current and previous bills for your ready reference.
with best regards,
SURESH JAMBHULKAR
From: Jambhulkar Suresh
Sent: Monday, April 02 14:23
To: '[email protected]'; '[email protected]'
Subject: RE: Alert on Overdue Bill
Dear Sir,
Thank you for disconnecting mobile services. Actually you have billed wrongly. you can compare last six month bills for both numbers 9226937308 and 9272909009.
My concern are
I have six month GPRS pack but you have charged even if activating internet services billing wrongly done.
Two connections with same customer/plan how it differs for billing
Regarding internet usage bill complaint already raised. I have two connection with same billing plan.(attached for your ready reference). I have problem with billing internet charges (Mo No. 9226937308). Also I have initial 6 months free GPRS plan but you have charged 1869.0 RS as GPRS mo.9272909009 refer attachment mobile9009_sep11.pdf for your ready reference. I need this reimbursement for both mobile.
If you are not able to activate the connection then I am really sorry as fed with the billing and need to PORT the number.
with best regards,
SURESH JAMBHULKAR
[logo]
TeCH Center2-GF| 25 Rajiv Gandhi Infotech Park Hinjewadi | Pune 411057
Off: 91 20 66529752 | mob: 91 9226937308
website: www.gmail.com
From: [email protected] [mailto: [email protected]]
Sent: Tuesday, March 27 14:08
To: Jambhulkar Suresh
Subject: Alert on Overdue Bill
[cid: [email protected]]
Hi,
We always endeavor to offer you world-class products, and provide all the benefits that enable you to make the best use of our services. In our effort to protect and safeguard your interests, we have introduced a free email alert service on your product usage and other services.
This is a payment reminder for your overdue bill dated MAR of Rs. 1535. Due date to pay your bill was11-APR-12. Please pay immediately to continue enjoying our services.
We assure you the best service at all times and look forward to a warm and long-standing association with you.
Login to www.tatadocomo.com and go to the Bill Payment link under 'Connect' page. You can make an instant payment at www.tatadocomo.com/bill-payment.aspx from the comfort of your home or office. All you need is your Relationship Number or Mobile Number and Payment Amount. You can pay by credit card (MasterCard, VISA, Diners, AMEX), or through an online bank account. Here you can directly make payment by visiting online bill pay or can click My Account button to check your bills and then pay online there.
Now you can also pay through the bill payment slip with your credit card. Just indicate your credit card (MasterCard, Visa, Diners, and AMEX) details & payment amount on the Bill Payment Slip (tear-away portion of your bill copy) and drop it in any TATA DOCOMO drop box.
For more convenient payment options in your city, please visit our website www.tatadocomo.com/bill-payment.aspx
You can also find out the nearest Payment locations for CASH/ Credit Card/ Cheque by sending an SMS CASH/ CHQ/ CC to 121 as the case may be
These are FREE services for all our esteemed customers and are available across all TATA DOCOMO circles.
Please feel free to contact us for any further clarifications or assistance via email at [email protected] or call us at our Customer Care Help line numbers 1860-266-5555.
Assuring you of our best services at all times.
Warm Regards,
Team TATA DOCOMO
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