I have a prepaid Reliance CDMA phone (93250xxxx5). I have been using it for the past 5 years. I had received an SMS in July to re-submit CAF as per new guidelines. I had duly complied with it and submitted the form with relevant documents to Reliance Web World located in Aundh, Pune, India. Suddenly my service was discontinued in August without intimation. On enquiry I was asked to submit the CAF form again. I did that again and at the same Reliance Web World store. My service was restored but blocked again. The same process was followed, service restored and stopped again in October. This has now happened for 5 times and I have submitted CAF form 5 times now. The service was again discontinued on 19th January.
Harassed to the extreme, I got in touch with the Nodal officer for Maharashtra on 20th January. The nodal officers, Vandana, Sameer and others, assured restoration of service within 24 hours. They have been assuring this every day since that day. The number is still blocked.
By this attitude RCOM has proven over and over again that they excel in scoring high on customer unsatisfactoriness, harassment and outright rude customer service. Now I know why RCOM is loosing customers by the tons and number portability is a God send for thousands of RCOM customers like me.
My suggestion to all is to stay away from services provided by Reliance Communications to avoid loosing ones piece of mind.
Regards,
Supriya B
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