Sir,
We are new CUG members joined you from reliance and vsnl with CUG plan. After coming to your plan we satisfied with network but not satisfied with billing system, even we had applied for CUG plan company charging for CUG numbers for mutual calls, also surprisingly we depositing bill on due date even after in some nos. late fees is charged. When we speak to your dealer about this matter he said you will pay less amount and it will adjust in your bill but after waiting from last 3 months same was not adjusted by you but also in another no. bill late fees was charged. why it is happening I don't know. When we applied for your plan we submitted application form to your dealer i.e. Manpreet Enterprises, Beawar without taking taking our sign when we told him he said I will complete the form and will sent to company with CUG plan but now we feel cheated when we found that paying for free calls and sms facility it is quiet interesting that A Branded Company doing this mistake or fraud. For your convenience I am giving my CUG plan nos. below &&-
1. 9414010619, 2.9414010318, 3. 9314002218, 4. 9829973723, 5. 8890139218, 6. 9462583618, 7. 9314010771, 8. 9314032044, 9. 9636570378
I request you to check our all CUG numbers whether taken in CUG plan or not if not than take all these numbers in CUG plan and also adjust all numbers charging bill for calling mutual calls and free SMS in M.No. 9414010619 also adjust late fees and also M.No.9636570378 transfer from 199 plan to 200 plan, I would to bring to your notice that we had ported another number to from reliance to your company aprox. month back but it is still not activated no. is 9314432088, when I went to your dealer in Beawar he said to complain to 121 customer care. It is a humour in market that airtel company billing system is wrong and charging more I do hope that this humour will prove youy wrong and satisfy us by solving our problem I am also enclosing two letters which was written to your authorised dealer /outlet but he did not take any action.
thanking you
Padam kumar Jain
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