I have taken an airtel postpaid connection here at Haridwar, at Uttaranchal. My number has not yet been activated, although as per the lady at the Help Desk at the Airtel office at Haridwar, the number has been activated. My husband has been there on 3 occasions for the same. On the last occasion, she said that the SIM Card is not ok, and thus, we would again have to submit our identity proofs so get a new SIM Card, for which we would have to make another trip.
It seems, from our experience that Airtel does not value its customers in any way. That the customer's time is not important, and that he/she may run around the airtel office for a complaint. Even a BSNL service would be better than this.
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