I am Priya, an airtel prepaid customer since 2006. My number is: 9940965065. I didn't even think about switching to other network because I like your services, especially your customer care. Now, I'm facing a critical issue.
I had a booster of 97 and validity of that was up to 29th october. Recently I got a offer from your side "diwali dhamka booster of 245 for 6 months validity" a2a 10p..My existing booster 97 was expiring on 29th and that new diwali dhamka last date of offer was only till 24th. It was a fact that we can't add 2 boosters at the same time, but regarding this offer I found my friends got the new booster activted along with the existing ones. So I called up Airtel Customer Care to find out why it's not working for me. I got a response CC representative, "if you want we will deactivate your present booster account and you can avail your new booster". I said, "fine" and they activated the new 245 booster. I activated the same booster twice, and I got a validity for one year i.e 17th oct. The first booster 245 got activated around (10:08 pm transID 1005618225). second booster (10:46pm transid 100568930) both these 245 got activated on 24th and I was using this faclitiy till 26th oct night around 12.
Then from 26th night it got deactivated all of sudden I din't even receive any message for deactivation. I just made a call after 12 the balance detected 75p. The very next moment I found booster validity got deactivated. I have been calling customer care people from 26th night. The first ended up with, "call us tomorrow morning as our systems are not updated". I called again on 27th and the response was, "give us 24hours madam. We'll fix your problem". No such thing happened. I called around 3 to 4 times everyday and getting the same response. But till date no such thing happened. Finally today a person called Thaygaraj answered me, "sorry madam.. we can't fix your prob as we don't have such facility. If you want we will top the amount you have put for booster". I asked him, "then why from past 4 days you gave me such reasons". He replied me in so HARSH tone, "Sorry madam".
I want you people to some action on this. If I don't get a proper response for this mail, I will just switch to some other network and start leaving bad reviews on the net. Hope the Airtel is aware of the effects.
0 comments