Inconsumercomplaints.com » Telecommunications » Review / complaint: Idea - Conversion from Postpaid to Prepaid | News #298848

Idea
Conversion from Postpaid to Prepaid

I applied for conversion of my postpaid no to prepaid number on 7th december but till date i.e after 8 days there is no resolution to the issue.

POOREST SERVICE PROVIDER

and this is what I get from idea...

Dear Mr. Rastogi,

Thank you for writing to us.

With reference to your mail, we understand your concern regarding the Post to Pre migration against your Idea Mobile Number 9911061***.

Further, we would like to inform you that the matter is currently being followed up and we will revert back to you at the earliest.

At your service,

Sincerely,

Deepali Pase

Idea Cellular Limited.

Delhi

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From: Rastogi, Vikas [mailto: [email protected]]

Sent: Friday, December 11 10:06 PM

To: Grievance Delhi

Subject: FW: Mobile number 991106**** - From Postpaid to Prepaid not activated.(Request no 92392026)

Importance: High

Dear Sir,

I have applied for conversion of my postpaid to prepaid on 07/12 vide Request no 92392026 but even after 5 days there is no resolution of the issue.

So could you please check if there is anything that can be done in this case.

Also please see the below communication with the customer care.

Thanks,

Vikas

Mob : 880235****

From: Rastogi, Vikas

Sent: Friday, December 11 10:02 PM

To: 'Customer Care - New Delhi'

Subject: RE: Mobile number 991106**** - From Postpaid to Prepaid not activated.

Importance: High

Hi,

I done the same but when I dialed 2222 there is message no network coverage.

Because there is message “SIM registration failed or Inactive SIM when it is inserted into the mobile.

So is there anything else that can be done or I need to forgot this issue and close the number.

Vikas

Mob : 88023*****

From: Customer Care - New Delhi [mailto: [email protected]]

Sent: Friday, December 11 1:49 PM

To: Rastogi, Vikas

Subject: FW: Mobile number 991106155 - From Postpaid to Prepaid not activated.

Importance: High

Dear Sir,

Greetings for the day!

With reference to your mail and as per our subsequent telephonic conversation on December 11, we understand your concern regarding prepaid migration of your Idea postpaid number 991106*****.

Further, we would request you to kindly initiate the first call to 2222 for avail the services.

For further assistance, please call our 24-hour Helpline at 9891012345 from a landline or e-mail us at [email protected].

At your service

Sincerely

Leena Thawani

Customer Care

Idea Cellular Limited.

Delhi

%%%%%%%%%%%%%_

From: Rastogi, Vikas [mailto: [email protected]]

Sent: Thursday, December 10 8:09 PM

To: Customer Care - New Delhi

Subject: RE: Mobile number 991106**** - From Postpaid to Prepaid not activated.

Importance: High

HI,

My other number is 98913*****. You can contact me anytime after 10.00 AM.

Also even after 4 days there is no resolution of the problem, as the customer care and idea service center keeps passing the buck without providing the solution.

THIS IS VERY FRUSTRATING AND VERY BAD SERVICE

Thanks,

VIka

From: Customer Care - New Delhi [mailto: [email protected]]

Sent: Thursday, December 10 3:48 PM

To: Rastogi, Vikas

Subject: FW: Mobile number 9911061*** - From Postpaid to Prepaid not activated.

Dear Sir/Madam,

Greetings for the day!

With reference to your mail, we acknowledge your concern regarding prepaid migration of your Idea postpaid connection.

Further, we would request you to kindly provide us with the Idea number, alternate contact number and convenient time to speak, so that the concern can be addressed to the best of your satisfaction.

For further assistance, please call our 24-hour Helpline at9891012345 from a landline) or e-mail us at [email protected].

At your service

Sincerely

Leena Thawani

Customer Care

Idea Cellular Limited.

Delhi

%%%%%%%%%%%%%_

From: Rastogi, Vikas [mailto: [email protected]]

Sent: Wednesday, December 09 11:47 PM

To: Customer Care - New Delhi

Subject: Mobile number 991106*** - From Postpaid to Prepaid not activated.

HI,

I had given the application for conversion on 07/12/09 ant 2.00 PM. But till date there is no activation of the prepaid number.

I contacted the myidea shop and also the customer care but there is no satisfactory response.

The time shown for activation was escalated 4 times. So would you please check if anything can be done.

Or any miracle can resolve the issue. The service from the call centre was very bad and they are not able to provide anything and same is the response from

Myidea showroom (Near Sector – 7) Gurgaon.

Hopefully waiting for some response.

Thanks


Company: Idea

Country: India

Category: Telecommunications

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