Reliance Smart
Auto-Activation of services without being applied for

I have been using Reliance for couple of years and has faced some nightmares in recent past. They have activated my account with some auto activate services for which I have not applied for. Moreover, when I enquired about the same with the customer care personal, they are not reluctant in giving me the required information on how and when this service has been auto activated. If anyone is aware of the concerned person to whom I need to complain in regards to this then please forward me the Email-ID. This would be a great help. Thanks in advance.