Hi Consumer Complain Team,
Kindly find below my email conversation I had with my Mobile Service Provider. Despite of my all efforst and follow ups, I didn't receive any support from them.
Request you to please look into this & kindly help me to come out of it.
Looking for your kind support.
Best Regards,
Pankaj Chahal
91 9891 60 5876
Idea Team,
I didn’t receive any response from your end. Hence, I m going for portability option.
Regards, Pankaj Chahal
From: Chahal, Pankaj
Sent: Tuesday, January 31 1:18 PM
To: '[email protected]'
Subject: RE: Reminder 2- Clarification Required
Reminder 2.
Thanks & Regards,
Pankaj Chahal
From: Chahal, Pankaj
Sent: Saturday, January 28 7:15 PM
To: '[email protected]'
Subject: Reminder 1- Clarification Required
Importance: High
Hi Team,
Reminder 1.
Is Idea team looking into this case or do you want me to escalate this to Mr. Sanjeev Govil & Mr. Subbaraman Iyer from corporate perspective???
Thanks & Regards,
Pankaj Chahal
From: Chahal, Pankaj
Sent: Saturday, January 21 4:44 PM
To: '[email protected]'
Subject: RE: Clarification required
Importance: High
Hello Idea Team,
Further to my conversation with Idea representative (Pooja) on 13th /14th Jan that I should wait till my bill gets generated on 15th Jan’12.
2-3days back when I checked with your CCE then came to know I have been charged approx 5800 rupees for Internet uses (GPRS/Internet access) and uses show that I have used approx 284MB, which is not to acceptable to me at any given situation.
I need clarification/actionable on the below mentioned points :
- I didn’t send any request to activate any GPRS or Internet service to my number & have been using this number for last only for 3years calls & SMS services then how come it has got activated.
- Moreover, I didn’t receive any call/SMS from Idea that these services are active on your number & didn’t use any GPRS/Internet Services but yes, I have changed my handset a month back & was not aware that these kind services has been activated without any intimation.
Moreover, I called on # 198 and spoke to the Floor Supervisor & request him either help me or register my request but he also denied to take my feedback/complain.
Hope, my above communication states very clearly that Idea cellular team has distraught me by making unwanted calls about payment to which I have been requesting that please register my complain.
I really have no idea whether I should continue with Idea services or go for portability subsequently go for legal action.
Note - Waiting for your revert in writing before you make any call to me.
Thanks,
Pankaj Chahal
From: Chahal, Pankaj
Sent: Sunday, January 08 2:21 PM
To: '[email protected]'
Subject: RE: Clarification required
Hi Team,
Moreover, wanted to inform you that I spoke to one your CCE yesterday and discussing about the bill amount subsequently my phone was deactivated & today when I spoke to CC team, came to know that I have logged a request of lost my hand phone.
Which is not true, I was expecting important business call and I have lost of revenue 5Mn. Now, If I ask this question to Idea team. Who’ll recover this.
I need clarification & quick revert on this.
Thanks,
Pankaj Chahal
From: Chahal, Pankaj
Sent: Saturday, January 07 9:58 PM
To: '[email protected]'
Subject: Clarification required
Hi Idea Team,
Today, Idea haven't lost customer but yes, trust.
This is really pathetic service after being valuable customer of Idea.
I have been using Idea for last 5years and I was surprised to know that my unbilled amount of this month is approx INR 7000.
I used to trust Idea and after this its a time to take step to change my service provider. Moreover, Idea customer care service is also not upto the market standard.
This email is just to inform you as because I know Idea team will not take any action.
Thanks for supporting me till date.
Regards,
Pankaj Chahal
91 9891 605 876
91 88 2661 5547
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