Dear Sir,
I Yashwant Kumar your customer from last eight years. I m currently using three Idea No. i.e 9891015222, 9718089718 and 9718283582. On 21st of Jan I have activated Net20 plan on 9718283582 around 11.30AM but it get activated at 5:30 PM on the same day and Rs.-20 had deducted from my balance. Problem is that I was not getting proper internet speed it was too poor around 1 to 2 KBPS. I called to your customer care they told me to do some settings I have done all these setting and told to disconnect the phone and try it will work fine. I did the same thing but not got improved speed again I called to your customer care on 22nd regarding the same they told me to try on another PC or another location so that I formatted my system and tried again and also move to another place and plug the connection on another PC but nothing improved again I called to your customer care on 23rd evening to deactivate the service but they told me please wait I have registered your problem and will resolve ASAP please don’t deactivate the plan or if u want to do then it will be deactivated on Monday because it will only deactivated in Working days. I also agree with him and wait for some time but nothing happened. Again on 24th evening around 10 PM I called to your customer care and deactivated the service they told me that it will be deactivated within 24 hours maximum but it will deactivated by 25th Jan. After disconnecting the call I received a SMS Like “your request for MMS/PRS deactivation is under processed and would be action within 12 Hours 0 Min SR No. 1-570369638 Thank You” at 10:52 PM on 24th Jan. But my account balance continues deducted on 25th Jan but I was agree because your customer care executive told me that it will deactivated only in working days so that it will deactivate on 25th Jan and also mention the same thing in your SMS. Due to safety point of view I called your customer care around 4 PM on 25th Jan regarding the same that I did not received any SMS like “service has been deactivated” but they told me that It has been already stopped do not worry no charges will be deducted from your balance and you will also receive deactivation SMS shortly. But on 26th Jan I got SMS Like “ Dear Customer’ your request for GPRS deactivation processed successfully. SR No. 1-570369638 Thank You” at 12:50 PM and again Rs. 20/- has been deducted from my balance. I want to ask you that I was unable to use internet but still I was paying Rs.20/ per day due to compromising nature but after it has been deducted on 26th I want to refund my all 6 day rental and also want to charge harassment charged due to your service and customer care poor response. I don't want to say but I am unable to stop my self to say "How pathetic service you are providing? " Second things is that your customer care executive always told that it will not deactivate on non working day but dear can u tell me 26th Jan is working day in your organization? You only know that how to delay the things to deactivate the service so that you can charge more day for the same service. I called to your customer care again regarding the same but he does not have manures to talk the customer and he was very arrogant nature without asking any thing he putted the phone off. This is the story of your service and Customer care response.
Finally I want to refund only my six day rental that is Rs.-120 in my account because I got rusted from your service and customer care response for that I can contact or do any thing that was possible for me to refund the same and harassment charges whatever it would be. So kindly look into matter and refund my balance ASAP.
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