Hi,
I am Amar Bhardwaj using a idea number with a corporate connection. My mobile bill expenses is beard by my company (Birla sunlife insurance - Aditya birla group) so we need to claim our mobile expenses send it the our account department along with the original bill (Colored copy) of the month. I have not received the original bill for the month of December. For which I have complaint at the toll free number also but they said bill was delivered and received by some - Anil with a 9 digit phone number (926868801), A person with this name doesn't belong to my my address, Bill was delivered somewhere else and I requested two times after that for the duplicate color copy of my bill which I got also but both the times got duplicate (black & white) copies. My company didn't consider the duplicate (black & white copy) and my reimbursement is got stacked due to this reason.
When I requested third time and asked to send the original again then your executive (Deepak Kumar) clearly says "NO" for the color copy he said if you want then you can collect from A-6, Sec-64, Noida, after paying Rs.49 from your pocket. Why should customer pay any charges when he didn't get his own bill...?? Moreover today I have visit the aforesaid address to get a copy of bill irrespective to pay because idea make me helpless and I am left with the only option to pay because nobody is listening even they also say "NO" the bill in color copy.
This is the height of harassment by idea, a customer who didnt get his bill ready to pay his dues but he is not getting bill copy and if he want a copy then he need to pay from his pocket even when he was not at fault. If company is doing such mistakes then why should customer suffer...???
I am working as a Sr Manager within the Aditya Birla Group if this happen with me then I can easily figure out what is provided to other people.
Requesting to resolve this problem at the earliest.
Waiting for a hearing...!!
Regards,
Amar Bhardwaj
Sr. Sales Manager
Birlasunlife Insurance co.
Bancassurance – Citi Bank
“Stand up for what you believe in, even if it means standing alone”
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