Recently, after seeing an advertisement, I did a recharge of Rs. 98/- on my Idea (Mumbai) prepaid connection to subscribe for a monthly unlimited internet on mobile (gprs) service.
Since I already had all the GPRS settings, etc. installed on my cellphone, I started using the same in a short while only to notice that my talk-time account balance has been reduced substantially. Doubting this, I called up Idea customer care to clarify the usage details and any related issues, I was then informed that the unlimited GPRS plan becomes active only after 4 hours from the time the 98/- recharge is done. In other words, one is supposed to wait for 4 hours before being able to enjoy this plan.
My only agony with the above situation is that —
> First of all, it is not unlimited but it has a 2 GB monthly & 70 MB daily limit which contradicts their advertisement completely.
> At the time of recharge or after the recharge was successful, I wasn't informed about the 4-hour activation duration due to which I lost my talk-time balance.
I have noticed such misleading advertisements/promotions in other cases also but it seems that regulatory bodies are least concerned about the same. It seems as if we as a customer will have to be responsible for not reading the fine lines and succumb to such manipulative tactics otherwise.
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