Dear Concerned Authority,
I received a message from Idea regarding the subscription of a value added service and that Rs.10/- would be charged for the same.
But I havent subscribed to any of such services and unnecesary deductions were made.
When I called up the Idea customer care, the person said that I received a call from idea and that I have subsribed for the service through same call. But, the fact is, as soon as I get call from Idea for the services information i've always disconnected the call. Hence, there was no question of me subcribing any service which is of no use to me.
Further, I asked that person to discontinue that service and asked her to give that deducted amount back. But she said it was not posibble to give the amount back.
Disappointed, I called the Idea complaints department and spoke with this guy, whom I narrated the entire story and asked him as well to discontinue the service immediately. (Rs 10 wre deducted for that day)
The next day again i got the message from idea that i had subscribed to the same service once agin, and that Rs 10 were deducted against it. Now this was the heights. How can i subsribe to the service if i have registered the complaint and called the customer care the previous day requesting for its discontinuation.
Again I called up the customer care and complaints department and got the same response from the customer care.
This is heights of fraudulent practices that Idea cellular is engaged into.
Request to get some quick help.
Regards,
A Cheated customer.
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